Job Description

This position will be responsible for leading End User Services for the Collins Aerospace division of UTC. This position will have a combination of daily project management responsibilities, operational responsibilities, as well as for the delivery of key projects working within the Collins Aerospace entities around the world. This position reports to the Director, End User Services. The successful candidate will have strong organization, managerial, customer service, and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment. A working knowledge of Microsoft operating systems, Active Directory, Network Printing, End User technologies, and Mobility management platforms is required.

Primary Responsibilities:

• Manage a team of highly skilled individual contributors
• Vendor management
• Identify and plan End User Services projects to support strategic and operational requirements for Collins Aerospace
• Deploy world class technology and streamlined processes to enhance the Collins Aerospace Digital environment
• Manage several projects at once leveraging contracted teams as needed to implement projects related to infrastructure
• Develop, manage and execute projects to maintain software and hardware currency in the computing environment, such as technology refreshes and upgrades
• Work with DXC and UTC, and coordinate with the global Digital teams to manage service levels, projects and performance related to relevant outsourcing agreements
• Manage UTC driven infrastructure projects and lead Collins Aerospace participation in relevant Passport reviews and planning activities

Basic Qualifications:

• Typically requires a University Degree and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices or in absence of a degree, 6 years of relevant experience
• Must be a US Citizen
• Experience with Service Snow
• Experience and background working with large and diverse teams to define and execute IT projects
• Excellent written and oral communication skills
• Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders
• Demonstrates proficiency in IT areas of analytical thinking and innovation
• Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment
• Strong troubleshooting skills and demonstrates ability to perform root cause analyses
• Able to independently influence and resolve conflicts with others

Preferred Qualifications:

• Industry accreditations are Preferred (ITIL)

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be part of a new, exciting initiative to combine foundational IT with new digital technologies? Our Digital Technology team is driving business efficiencies and a better customer experience by connecting technologies, people, information, and processes. From making aircraft more electric, intelligent, and integrated to building new software platforms such as Internet of Things, big data, artificial intelligence, and blockchain, there’s no better place to be right now than in digital. If you’re an agile thinker who enjoys utilizing modern technology to make big improvements, then you’re a perfect fit for this team. Join Collins Aerospace to help us revolutionize the aerospace industry today!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child, and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Link to Apply: https://globalhr.wd5.myworkdayjobs.com/REC_RTX_Ext_Gateway/job/HMD31-Annapolis-MD-2551-Riva-Road---Annapolis-MD-21401-7435-USA/Infrastructure-Site-Supervisor_01615182

Job Type: Full-time

Pay: From $107,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Annapolis, MD 21401: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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