Job Description
Acara Solutions is looking for Operations Specialist for our Client located in Boston, MA
- Operations Specialist is responsible for the global processing, balancing and reconciling of custody positions related to dividend interest payments.
- Activities include instruction receipt and authentication, entry instruction and verification (dual controls).
- Collects global client's dividend and interest Income payments
- Verify information by validating payment advice received from local market against client receivable
- Attempt resolution of client entitlement issue internally
- Makes decision to repair or to contact sub-custodian or depository for resolution
- Escalate issue to manager when necessary
- Communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure.
- Generate custody/operations related systems reports in support of daily, weekly, and monthly management reporting
- Repair and resolve discrepancies in a timely and accurate manner keeping client informed
- Identify trends in payment repair including event level, sub-custody level and or market lever repairs
- Contribute to Division/ Firm process improvement activities through improvement of STP (straight through processing)
- Acquire and maintain knowledge of Division goals and business objectives; perform activities that support these goals
- Acquire understanding of full scope of Division and how specific function impacts the firm
- Repair and resolve discrepancies that impact client servicing in a timely and accurate manner
- Assist in activities that support the measurement of Client Service Standards
- Communicate professionally and constructively to effectively resolve all repairs with client payments in a timely and accurately manner.
- Effectively utilize clients internal systems to support client servicing deliverables
Pay and Benefits:
- The Salary for this position is $22.00 per hour (Max Pay rate).
Required Skills / Qualifications:
- Bachelors Degree
- Minimum 2 years of experience as Operations Specialist
Preferred Skills / Qualifications:
- Ability to identify, escalate and resolve a problem.
- Ability to communicate professionally through effective verbal and written skills.
- Ability to manage time efficiently and effectively.
- Organizational skills and detail oriented.
- Ability to multi-task.
Job Types: Contract, Temporary
Salary: Up to $22.00 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Boston, MA 02210: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Payments: 1 year (Preferred)
- Banking: 1 year (Preferred)
Work Location: One location