Job Description
Night Auditor Job Description
Part-time
Duties and responsibilities but are not limited to
- Work the overnight shift
- Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
- Communicate with all departments regarding in house VIP’s and any special needs.
- Thoroughly complete all guest transactions.
- Maintain an up to date working knowledge of all hotel amenities as well as any special events.
- Promote and sell special hotel programs, special rate packages, and upgrades when appropriate.
- Interact with team in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and Hotel policies.
- Maintain house bank and handle all checks and cash according to Hotel policies and procedures.
- Communicate all pertinent information to Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Solicit guest feedback via guest comment surveys.
- Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc.
Minimum Job Requirements
- Previous hotel Front Desk experience helpful.
- Excellent guest service skills.
- Proficiency in the English language both verbal and written.
- Excellent mathematical skills and previous cash-handling experience helpful.
- Organizational skills including follow-through, problem solving, and communication.
- Knowledgeable of property management system (PMS) helpful.
Physical
- 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
- Lift, lower, and maneuver up to 25 pounds occasionally
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
- Weekend availability
- Weekends only
COVID-19 considerations:
We are following the local and state guidelines for the safety of our team and guests in response to COVID-19.
Ability to commute/relocate:
- Chicago, IL 60616: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location