Job Description
Department: Talent & Leadership Development
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Leadership & Employee Development (LED) Consultant invests in the future of Southwest’s People in their work cultivating opportunities to embrace continuous learning. This role will work collaboratively with Teams, Leaders, and stakeholders throughout the Company in order to create a lens for personal and professional development in the continuous learning space, provide unique learning and growth opportunities for Southwest Employees and Leaders, and best connect our People to the business and People of Southwest. The LED Consultant is passionate about connecting with and supporting our People, and they’re excited to push innovation and the opportunities in this space. This role will learn and grow in their own expertise each day, and they’ll help to pilot the future of Southwest Airlines.
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Owns highly complex, highly visible development programs that support Companywide strategic initiatives for the entire life of the program. Serves as the subject matter expert for their program (e.g., content, implementation, budget, resource requirements, etc.). They research and understand best in class programs, and create and design for excellence and integration with Southwest Airlines Competencies and the Southwest Way values framework.
Responsibilities
Manage program by ensuring the learning program’s content, audience, requirements, and budget are up to date and program is operating at the lowest cost possible without sacrificing quality
Cultivate strong relationships with the business, internal & external development partners, understanding each role’s involvement to successfully maintain a program
Evaluate feedback from Learners, stakeholders, business, and evaluations to identify and address any opportunities in the development program
Review, mark up, and submit content edits needs to development team, managing scope of edits with business and making edits when appropriate
Spends focused time weekly to R&D around the Leadership and Employee Development space, makes connections to our programs and takes concepts from theory to implementation
Represent the development program to all internal & external partners accurately and concisely
Manage projects from intake to implementation, keeping partners informed and aligned along the way
Drive learning requests through T&LD processes, translating needs into an actionable asks for each internal and external partner
Manage Participant experience, including coaching and creating individualized development plans to maximize cohort experience and learning
Facilitate program modules and present engaging Participants using adult Learning methodologies
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of principles and methods for curriculum and program design, facilitation and instruction for individuals and groups, and the measurement of program effects
Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of talent management process that support program effectiveness and integration
Skilled in understanding and applying information to contribute to the organization's strategic plan
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skilled in collecting, organizing, visualizing and assimilating data including turning raw data into meaningful information
Skilled in managing multiple ongoing projects and requests simultaneously
Ability to tailor communication, content and approach to audience, demonstrating an excellent grasp of situation and context
Ability to make sense of complex and sometimes contradictory information to effectively solve the problem and need of multiple stakeholders, including Sr Leadership Education
Required: High School Diploma or GED
Experience
Advanced level experience, seasoned and specialized knowledge in:
Program management
Project management
Facilitation and Coaching
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $97,750 per year to $108,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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