POSITION OVERVIEW

The Celebrations and Small Groups Coordinator will be responsible for assisting in the coordination and execution of all small groups and premium suite guest stays to ensure they have a unique and engaging experience at the Fontainebleau Las Vegas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Proactively assist Managers with Customer Service initiatives, such as repeat premium suite and small group guests
• Build out and input new group data using Delphi and property management system(s)
• Process group turnovers and build out group web/passkey links
• Input hotel reservations and rooming lists for group bookings and premium suite reservations with assistance from the Group Reservations team
• Assist in billing, such as creating invoices, collecting deposits, final payments, and sending receipts with assistance from the Accounting team
• Arrange arrival transportation and ETAs for all Premium Suite guests
• Coordinate guest/group’s entire hotel experience with other departments, inclusive but not limited to Restaurant Group Sales, Concierge, etc.
• Order and organize welcome amenities
• Assist managers with site tours
• Create thank you letters after guest checkouts
• Work closely with Resort Services/Call Center to provide a seamless booking process for all guests
• Other general department duties, such as filing, pulling reports, ordering supplies, etc.
• Maintain a professional appearance as outlined in Company policies
• Develop and maintain effective and respectful relationships with all fellow Members
• Maintain the highest level of professionalism at all times
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma required
• Minimum of two (2) years of luxury, guest service hotel experience in Hotel Sales, F&B, or Hotel Operations
• Proficiency in software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment (i.e., telephone, copier, projector)
• Prior experience using HMS/Infro, Cendyn/Pegasus, Delphi, and or Tripleseat preferred
• Ability to communicate effectively in both written and verbal forms
• Able to work in a fast-paced environment
• Can multi-task while in a high-pressure situation
• Thrives in a team-oriented environment
• Excellent interpersonal skills to deal effectively with guests, management, employees, and other outside contacts
• Consistently maintain a professional, neat, and well-groomed appearance adhering to company standards
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
• Must be willing and able to work a flexible schedule to include nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

Equal Opportunity Employer Veterans/Disabled