Job Description

Hello Potential Candidate!

Our beautiful Hilton Garden Inn located in Benton Harbor is hiring!

We are currently hiring individuals who truly have the passion for hospitality and truly understand the true meaning of providing an outstanding guest service experience to all of our guest.

Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Duties Include:

• Experience in a hotel or a related field preferred.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful high-pressure situations.

• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data and basic arithmetic functions.

• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing.

• Ability to read comprehend and write simple instructions and/or short correspondence and memos.

• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.

• An operational knowledge of Microsoft Office suite.

• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays

• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc.).

• Ability to participate in the creation of an enjoyable work environment and being team players with rest of the team is a MUST.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Benton Harbor, MI 49022: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience (Preferred)

Work Location: In person

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