General Summary: The primary duties of the train driver are to a give a guided tour of exhibits along the train route, provide a brief outline of the Zoo’s history, as well as ensuring the safety of all guests.

To deliver on the Audubon mission, the Swamp Train Driver will:

Provide a guest experience of outstanding quality (required)

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  Driver will conduct a daily test run to ensure that train is functioning properly.

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  Driver is responsible for fueling and cleaning train daily.

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  Driver must be highly motivated, enthusiastic and thorough and possess great customer service skills.

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  Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag while working.

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  Maintain regular attendance in compliance with Audubon Nature Institute standards.

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  Must remain alert throughout the duration duty.

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  Must maintain daily train checklist.

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  Driver must remain near the train throughout their shifts

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  Driver must interact positively with all guests.

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  Driver must report any potential hazards immediately to Guest Services Manager and/or Supervisor.

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  Performs other associated and related duties as needed and or as directed by supervisor personnel.

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  Monitors activities in work area to prevent accidents.

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  Follows emergency action plan and procedures established in the event of an emergency.

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  Inspects area for cleanliness; completes general cleaning and maintenance duties.

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  Provides general information on operation to guests.

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  Cautions patrons regarding unsafe practices and safety hazards; enforces and adheres to rules and regulations.

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  Delivers the speech with enthusiasm and energy.

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.

To deliver on the Audubon service promise, Swamp Train Driver will:

Welcome

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  Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
• Wear identification badge.
• Walk individual to destination instead of pointing; offer assistance to people who look confused.
• Assume ownership of potential safety hazards (wipe-up spill, pick up trash). Always have the camera-ready look.

Share

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  Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
• Coach coworkers on service expectations.
• Utilize the power of teamwork to give excellent service.
• Know when to involve management.

Inspire

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  Know the answers to questions or seek out the answers.
• Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
• Ensure work area is free of food, drink, socialization, and personal business.
• Follow Dress Code Policy on clothing and grooming.
• Keep unpleasant concerns behind closed doors (vent backstage).

Experience: Some experience in tour narrations and storytelling.

Education:

1. High school diploma

Licensure/Certification: Valid Driver’s License

Software Requirements:

Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, and two-way radio. Working knowledge of vehicle operation

Physical Requirements:

1. Sedentary Work: exerting up to 25-50 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time.

2. Sitting or standing, bending, stooping, and the ability to carry items weighing up to pounds.

3. Constant adequate range of motion and mobility required.

4. Regular near acuity with clarity of vision at 20 inches or less required.

5. Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.

6. Regular talking and the ability to express and exchange ideas by means of language expected.

7. Regular hearing and the ability to perceive the nature of sounds.

8. Constant ability to read, record, or type data quickly and accurately required.

Environmental/Working Conditions:

1. Working long hours between breaks or meals required.

2. Ability to work under and handle stress in an appropriate manner required.

3. May be exposed to high, medium, or low noise intensity.

4. Constant contact with co-workers required.

5. Affinity for animals preferred.

6. Exposure to fluctuations in temperatures may be required.

7. Exposure to outdoor conditions may be required.