A Concierge Lead job in Napa, CA is available at Stag’s Leap Wine Cellars

We're Stag’s Leap Wine Cellars, part of the Ste. Michelle Wine Estates family. We’re everything you would expect from the winery that put the Napa Valley on the map by winning the famed Judgment of Paris in 1976: our 2019 FAY Estate Cabernet Sauvignon was recently awarded a perfect 100 Points from Wine Enthusiast placing it in the top 0.00048 of all wines reviewed in 2022.

Ste. Michelle Wine Estates is a premium wine company that is proud to call the greater Seattle area our home. We are a collection of distinctive wine estates, including Stag’s Leap Wine Cellars, and maker of some of the finest wines in the world because we value our vineyards and the art of winemaking. This focus has resulted in our ability to offer our consumers extraordinary and distinctive wines from some of the best regions in the world.

Job Responsibilities:

• Providing a warm welcome to members and VIP guests upon arrival
• Book reservations in TOCK
• Answering, screening, and directing calls while providing detail on the experiences and offerings within the portfolio
• Responsible for printing, constructing, customizing and organizing collateral for Visitor Center experience
• Liaison between all Ste. Michelle Wine Estate properties for referral partnerships
• Upselling experiences to increase the average order value (AOV)
• Working in tandem with the VIP Trade Leader to coordinate and schedule all trade and VIP reservations PR
• Key liaison with the Customer Success Team
• Work with Visitor Center management team to maintain elevated level of customer service throughout the entire Visitor Center
• Respond to in-bound phone calls and e-mails and make out-bound phone calls related to general customer inquiries, event reservations and direct shipment orders
• Variety of data entry responsibilities to support the wine clubs and e-commerce function
• Facilitating and processing pick up orders for club members and e-comm including supporting curbside pick-up services
• Must be enthusiastic with excellent customer service skills, enjoy collaborating with people and possess a friendly, outgoing, and positive personality
• Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner
• Must have ability to multi-task, be detail-oriented, and adapt and show flexibility to changing job requirements
• Expertise in business development and building partnerships

Position Requirements:

• Able to lift and carry up to 50 pounds
• Able to stand for extended periods of time.
• 5 years customer service or reception experience
• Advanced proficiency with TOCK

Your Compensation:

$28.00 - $33.00/hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs that inspire and reward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge: We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care: We put people first – our team, our consumers, our customers, our communities.

We Collaborate: We believe there is nothing we can’t accomplish – together – and we believe lifting-up those around us is essential to achieving both individual and collective success.

Harvest your potential, Uncork the possibilities! If you are interested in our Concierge Lead job in Napa, CA please apply now.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "Equal Employment Opportunity is The Law" poster.

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