At University of Maryland Charles Regional Medical Center (UM CRMC), our talented and diverse groups of professionals represent our strength. Through teamwork and a collaborative work environment, we proudly serve our patients and our community with unwavering commitment. It’s our passion for people that motivates us to do great work every single day. Consistently named among the top 100 Best Places to Work in Maryland, our team members have the opportunity to grow professionally in a supportive and stimulating environment.

SUMMARY:

Under moderate supervision, provides courteous telephone and accurate information service to patients, physicians, staff, general public and Physicians Answering Service.

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed by the department manager with or without prior notice based on the needs of the organization.

EDUCATION AND EXPERIENCE:

To qualify for the position, the candidate must have a high school diploma or equivalent required. Six months experience as a telephone operator preferred. Previous experience in a medical environment preferred.

CONDITIONS:

The new hire or transfer employee will remain within this job category for a probationary period of six months. With a satisfactory criteria based performance evaluation, the employee will advance to a regular status employee. If the evaluation is not satisfactory, the employee will be terminated.

SKILLS & ABILITIES:

• Ability to operate all telecommunication related equipment; Conveyance consoles, beepers, cellular phones, typewriter, two way radio, back-up microphone, fax machine.
• The ability to take messages and write legibly.
• The ability to type 35 wpm.
• The ability to ensure confidentiality and rights of all patient, health system and departmental documents is required

LANGUAGE SKILLS:

Must have clear, concise diction and an acceptable level of proper English grammar. Ability to communicate effectively with physicians, patients, and all internal/external customers required.

REASONING ABILITY:

The ability to make appropriate decisions during emergency situations required.

CERTIFICATES, LICENSES AND REGISTRATIONS:

N/A.

PHYSICAL DEMANDS:

Requires sitting approximately 85% of the time; requires walking and standing 25% of the time. Requires lifting and carrying supplies weighing up to 10 lbs. approximately 25% of the time. Requires occasional bending and reaching. Requires hearing and visual acuity. Potential for minimal exposure to blood and/or body substances and hazardous materials. Must be able to work in a high stress environment.