Primary Objective of Position:
Assists in managing the Spa and Health Club operations to ensure profitability, quality standards, and guest satisfaction. Be fully versed on the Chuan and Langham Brand Standards, Forbes Service Standards and Chuan/TCM concept & philosophy. Ensure spa colleagues are adhering to hotel policies, standards, procedures and regulations. Maintain outstanding relationships with all areas and leaders in the hotel. Train and coach on a continual basis to ensure standards are maintained.
Responsibilities and Job Duties:
Responsible for the smooth, efficient, and professional operation of Spa Concierge Desk
Supervise to ensure all colleagues are fully versed in Langham’s company philosophy, Brand Standards and Forbes service standards
Ensure all concierge and attendants are trained with appropriate follow up processes in place
Implement daily, weekly, monthly goal targets for Spa Concierge
Train and develop Spa Concierge and Spa Attendants to the highest possible extent
Ensures daily training is provided on Forbes, Chuan and Langham standards. Leads by example: provides a high-quality service environment and promotes engaging hospitality towards all guests
Is visible in the guest areas during high traffic times and to assist the Spa Concierge and Attendants to ensure smooth operations. Provides coverage at desk as needed
Experience Required:
High School diploma or GED
Four year college degree preferred
At least 3 years Spa experience with minimum of 2 years experience in a leadership role
Knowledge of Spa/Beauty industry required
Excellent written, verbal, and organizational skills required
EOE, Including Disability/Veterans
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