Job Description
Department: SWA University
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Senior Learning Technology Consultant invests in the future of Southwest’s People by supporting the Southwest Airlines University (SWA U) Training Team. SWA U is Southwest’s internal training Department, and t his role collaborates with the Learning and Development Team, I nformation T echnology , People (Human Resources) , and other cross-functional teams to ensure our learning technology solutions align with our overall bu siness objectives and integrate seamlessly with our existing systems. The Senior Learning Technology Consultant is passionate about developing our People and utilizes their innovative mindset to drive and champion agile practices throughout the org anization .
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Proactively identify new ways to create value through business process improvements and technology enhancements
Translate Customer needs through a deep understanding of priorities, value drivers, and challenges
Drive solutions within a Team/group
Complete assigned and project tasks with limited oversight
Analyze the impact of problems, facilitate resolutions, and escalate to Leadership as needed
Anticipate large-scale, complex challenges within the domain; including risk, dependencies, timelines, scope, etc.
Provide thought leadership to program stakeholders and facilitate strategic decision-making related to program objectives
Establish cross-functional alliances across the Company to drive results
Maintain technical documentation
Build trust and relationships; influence cross-functionally and across diverse teams
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of cloud-based technologies such as AWS, GCP or Azure
Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Advanced knowledge of Agile development practices and ceremonies
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Skilled in using software tools, such as Microsoft Office Suite, project management tools, and data analysis software.
Skilled in communication and interpersonal skills to effectively communicate with stakeholders and team members
Ability to provide technical direction to project stakeholders
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Ability to recommend or set strategic direction and influence at the department and enterprise level to accomplish goals and objectives and continuously evolve and move forward a sound strategic vision for the project(s)
Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment. Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Education
Required: High School Diploma or GED
Experience
Required
Advanced-level experience, seasoned and specialized knowledge in:
Agile Methodologies
Project Management practices and principles
Providing technical project documentation and progress reports
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from a limited space workstation/desk/office area for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $130,750 per year to $145,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck *
- Potential for annual Profit Sharing contribution toward retirement - when
Southwest profits, you profit**
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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