Date Posted:

2023-04-24

Country:

United States of America

Location:

HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

Position Role Type:

Onsite

The Senior Field Service Supervisor is responsible for daily direct or indirect supervision and/or coordination of a team of technicians and other resources within their shift(s). This supervisor is also the first line of customer interface for resolution and management of technical issues with customers across the complete suite of Interiors components, including Seating, Cabin Products, Safety & Cargo Systems.

Primary Responsibilities:

• Supervises a team of field service professionals.

• Manages the customer relationship with appropriate maintenance and engineering teams and leadership to ensure customer issues relative to Interiors are visible and being actively managed and status is communicated.

• Coordinates and communicates with peers from other businesses to ensure a seamless transition of issues to the correct points of contact.

• Develops and executes an agreed statement of work and customer engagement plan for the assigned portfolio of aircraft.

• Attends regular status meetings at working levels and technical review meetings with key customers if needed.

• Assists with and coordinates with other Collins relevant stakeholders such as Program Management, Engineering, Order Fulfillment, and Production Management to identify and resolve other customer support issues, including, but not limited to orders and rework activity.

• Manages/Assists in the coordination of technical and other support activities including rework, troubleshooting, and modification/Service Bulletin, Letters of Commitment needs of Interiors products.

Qualifications/Experience Needed:

• Typically requires University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience

Preferred Qualifications:

• Prior supervisory experience is preferred.

• Prior field service experience is preferred.

• Aerospace industry experience is preferred.

• Prior Customer-Facing experience within the aerospace industry is preferred.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 75,000 USD - 161,000 USD; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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