Summary
As a Field Warranty Customer Service Rep II working for Taylor Morrison you will be responsible for providing excellent customer service with
100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s
warranty service is performed in a timely, efficient, neat, courteous, and professional manner.
Job Details
What You’ll Do
• Be proficient in data entry into the BuildPro Warranty System • Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately. This includes visiting the homeowner to ensure the validity of the service requested.
- Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
- Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner relating to warranty items that need repair within the parameters of the Warranty Program
- Utilize Build-Pro to assist superintendents and sub-contractors with information retrieval
- Input and dissemination of warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion
• Maintain office files • Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim
- Administer Taylor Morrison’s 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim
- Provide weekly tracking of all outstanding warranty work orders to the field and update as required
- Process check requests for building permits and prepare permit submittals and applications
• Complete customer service requests timely and accurately • Order, update and distribute construction related forms
• Prepare and submit building permits • Perform other duties as assigned
Sound Like You? You might be just who we’re looking for if you have…
- High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction
• Excellent communication skills and ability to ensure customer satisfaction • Computer skills and ability to adapt to company systems
- Possess time management skills
• Must be highly organized and detail oriented • Problem solving ability • Ability to multi-task and remain focused
- Ability to travel locally to meet with homeowners FLSA Status: Non-Exempt
This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Division/Corporate Office/Community daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and higher-level manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle if applicable
- Comply with company policies and procedure Physical Demands:
- Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds *Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.
Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.
Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status
Benefits of Working With Taylor Morrison
We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:
- Competitive Compensation
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- 401(k) with Company Matching Contributions
- Flexible Spending Accounts
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Tuition Reimbursement
- Employee Home Purchase Rebate Program
- Home Mortgage Program
- Employee Assistance Program (EAP)