Starting Wage: $11.00

POSITION PURPOSE

This position provides superior customer service to donors and customers by contributing to effective store operations.

JOB FUNCTIONS

• Provides customer service
  • Available to assist customers cheerfully
  • Keeps store well stocked and clean, with merchandise appropriately displayed
  • Wears professional attire (knows and complies with the Professional Attire Policy)
  • Knows and follows CGI’s customer service policies and procedures

• Provides donor service
  • Gives prompt assistance to people wishing to donate
  • Offers every donor a receipt
  • Responds appropriately to questions regarding CGI’s policy on accepting items for donations

• Communicates merchandise shipment concerns to management
• Assists Lead Sales Associate with training Sales Associate I candidates for Sales Associate II positions

• Serves as key holder
  • Ensures that the store is opened and closed at scheduled times
  • Follows all established procedures for opening and closing
  • Safeguards store keys
  • Takes appropriate security precautions when opening and closing the store

• Operates POS system
  • Verifies cash drawer count
  • May do managerial overrides and voids when management is not available
  • Processes customer sales according to established procedures
  • Understands and follows the Cash Drawer Policy
  • Assists with daily reports and cash deposits

• Work assigned schedule - Store Hours Monday - Saturday 9:00 a.m. - 7:00 p.m., Sunday 10:00 a.m. - 6:00 p.m., shifts vary
  • On the floor and ready to work by scheduled starting time
  • Understands and follows Attendance Policy
• Works at other store locations as needed
  • CGI provides advance notice when possible
  • Travel costs are reimbursed in accordance to CGI’s Travel Policy
    

• Complies with safety rules and performs duties in a safe manner
  • Understands and complies with the Personal Protective Equipment Policy
  • Understands and complies with all policies and procedures related to safety
• Complies with Loss Prevention policies and procedures
  • Employee Purchase Policy
  • Bag Check Policy
  • Cash Drawer Policy
    

May include other duties as assigned by management.

KEY KNOWLEDGE AND EXPERIENCE

• High school diploma or GED equivalent.
• One year retail experience required
• Excellent verbal communication skills
• Good written skills
• Ability to work effectively with diverse group of individuals
• Ability to work independently as well as under direct supervision
• Ability to perform basic math functions (addition, subtraction, multiplication and division)
• Works Assigned Schedule
  

CERTIFICATES, LICENSES, REGISTRATIONS

• CGI’s POS certification for Sales Associate II

DIRECT REPORTS

• None

PERFORMANCE MEASUREMENT

• Appropriate and effective interaction with staff, management, volunteers and the public
• Accomplishment of job functions in an effective and timely manner
• Exercise of sound judgement in the absence of specific guidelines
• Demonstrated ability to meet demanding and changing deadlines despite interruptions
• Adherence to and enforcement of Goodwill’s retail policies and procedures
• Accuracy of store cash deposits with minimal overages/shortages
• Demonstration of increasing level of job knowledge and proficiency
• Consistently high score on Loss Prevention audits
• Flexibility in working at other store locations when needed

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. The incumbent may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.