Overview

The Reservationist is mainly responsible for answering phone calls, taking and confirming reservations. They manage floor plans and communicate guest inquiries in a gracious, efficient manner that is synonymous with Milos standards.

Primary roles and responsibilities

• Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
• Follows up on all reservation requests, changes, and cancellations
• Calls guests to confirm all daily bookings
• Ensures guests are advised of policies and deposit requirements
• Acquires credit card Information for itemized receipts and credit card disputes
• Communicates and coordinates with FOH and BOH staff to discuss and relay any changes and special requests
• Updates preferences and ensures accuracy of guest profiles, merges duplicate profiles as needed
• Understands complete floor plan & service flow of the restaurant
• Answers phone calls and provides information on reservations, availability, restaurant hours and services
• Acts as a Milos brand ambassador; undertakes all duties and responsibilities while upholding core company values to ensure a memorable guest experience

Requirements

• A minimum of one (1) year experience in an upscale dining setting
• Excellent interpersonal and customer service skills
• Strong written and verbal communication skills
• Able to work in a fast-paced, team environment
• Able to multi-task, is receptive to feedback and direction
• Knowledge of POS and reservation systems (an asset)