Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Responsible for front office functions for the OP Cardiopulmonary Rehab. Tasks include all patient greetings, check in/out, and customer service. Responsible for scheduling Cardiopulmonary Rehab patients in EPIC scheduling system. Responsible for patient charge reconciliation, managing payer restriction tracking including visits, allowed procedures and/or financial limits ensuring accuracy for continued revenue stream. Performs clerical support for the Cardiopulmonary Rehab department, including organization and sanitation of the waiting room and front office patient facing space.

Essential Functions

• Incorporates all factors to accurately enact scheduling of services, utilizing EMR/Epic
• Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Cardiac and Pulmonary Rehab.
• Possesses strong communication skills (telephone and in-person) Functions as center of communication for the department. Responds to patient messages within 24hrs
• Ensure the patient charges are complete and accurate by verifying through charge reconciliation process through EMR/Epic
• Maintains departments schedule for all therapist and ensures accuracy and accountability for cancelations
• Manages and tracks all payer restriction including visit, financial limitation or allowed procedures and compliance
• Provides cardiac monitor observation
• Informs nurses of essential information regarding equipment, changes in cardiac rhythm, and patient updates
• Assists patients in the gym area
• Obtains patients vitals, and workloads
• Input exercise data in ScottCare and EPIC
• Assists staff members as needed

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com