Job Description
JOB STATUS: Full time
- 72 hours every two weeks, 1st shift
- Weekday 8a-7p, Weekend 9a-4p
What are the Minimum Skills, Experience and Educational Requirements?
- High school graduate with courses in business and computers.
- Ability to read, write and speak the English language effectively.
- Must have excellent communication and customer service skills.
- One year of medical office experience preferred, with understanding of medical and insurance terms.
- Must be able to type 50 wpm, error-free.
- Experience with computer, copy machine, fax and other office equipment preferred.
What are the Essential Job Functions and Responsibilities?
- Participates, communicates, interacts and assists patients, the public, and co-workers (inter and intradepartmental) in fulfilling job responsibilities.
- Maintains established departmental policies and procedures, standard work objectives, quality management program, safety and infection control standards.
- Registers patients for multiple hospital services, entering complete and accurate information at all times, management program, safety and infection control standards.
- Registers patients for multiple hospital services, entering complete and accurate information at all times, while providing follow through in regular daily work and routine.
- Knowledgeable and compliant with insurance requirements, including pre-certification and authorization.
- Demonstrates excellent customer service when answering the department phones.
- Familiar with all department and hospital forms, obtaining signatures when necessary. Capable of offering assistance in answering questions from patients pertaining to hospital forms.
- Have ability to count and balance cash funds and write appropriate and accurate receipts.
- Provide assistance in going to patient’s bedside to collect and itemize valuables, to secure in the safe in-patient registration and return them when requested by the patient or representative.
- Maintains department records, reports and files as required.
- Maintains confidentiality of patients, employees and visitors according to hospital policies and procedures with no violations.
- Enhances professional growth and development through participation in educational programs, current literature, memos, department manuals and in-service meetings.
- Must be flexible, adaptable and capable of making appropriate judgment calls in a variety of situations and /or emergencies.
- Ability to multi-task, while remaining calm, organized, professional and friendly to patients, coworkers, visitors and medical staff.
- Performs other duties as assigned by Management.
What Perks or Benefits Can You Look Forward to?
- Low cost benefits including medical, dental, and vision available to you and your dependents
- FSA/DCRA
- Education reimbursement
- Generous Paid Time Off plan (PTO)
- 6 Paid Holidays
- Employee discount in the café, gift shop and pharmacy
- Great work environment with a family feel
Job Type: Full-time
Benefits:
- Dental insurance
- Dependent care reimbursement
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Rotating weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person