Schedule: Mon – Sat Flex Overview:
Performs collection activities associated with serious delinquent accounts that have resulted in a charge off. Primary function is locating members and or collateral that have skipped out, works with repossession agencies to have units recovered, making arrangements to have loans paid in full or paid current. Assists the Recovery department, in our Write Off area, collecting as well as Remarketing of repossessed units. Performs miscellaneous Recovery duties and acts as a resource for the department.
Responsibilities:
1. Effective and professional performance in obtaining outstanding assets and or debt.
a. Receives reports from Collections systems on charged off accounts where collateral has not been recovered. Organizes accounts if a repossession is currently out and or needs to be assigned.
b. Appropriately assesses risk when business decisions are made, demonstrating consideration for the Credit Union’s reputation, its members and assets, by driving compliance with applicable laws, rules and regulations.
c. Performs collection efforts to validate where collateral is located using analytical techniques, investigative tools and strategies.
d. Negotiates terms to place a repossession on hold and or cancel, while maintaining a way that shows sensitivity, tact and professionalism. Maintains follow-up to ensure arrangements are being kept.
e. Discusses possible financial arrangements, suggests refinancing, consolidations or repossession as needed.
f. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence via email or written. Maintains accurate and complete collection notes and reports on all collection and recovery activity.
g. Keeps management informed of activities, progress attained toward established objectives, and of any significant problems.
h. Identified accounts that may require legal action and refers to management for proper approval before submitting such action.
i. Coordinates voluntary surrenders to secure collateral when appropriate.
j. Familiar with the Servicemember Civil Relief Act, Unfair, Deceptive and Abusive Act Practice and Fair Debt Collections Act.
k. Maintains current knowledge of regulations, industry trends and economic conditions that may affect collection functions.
l. Performs collection efforts in accordance with Credit Union policies and procedures to ensure they are legally compliant.
m. Requests updates to members credit reports accordingly when paid in full or settled.
2 Ensuring that professional business relationships are establish and maintained with members, the community and vendors.
a. Represents the Credit Union in all Core Values when interacting with members, the community and or vendors.
b. Utilizes effective human relations skills to present a positive Credit Union image when resolving any situation. Can calm an upset member by answering their questions and listening to their complaints relevant to department functions.
c. Maintains confidentiality.
d. Operates with integrity while setting an example of a positive attitude and professionalism.
e. Attends and participates in meetings as required.
3 Assists with related Recovery department activities
a. Assists branch’s and call centers when a member is reaching out to the Credit Union making arrangement or payments to all loans after Charge Off.
b. Looks at reestablishing accounts after loss has been paid in full.
c. Assists public when questions come in for the Recovery /Remarketing side in regard to the Repossession Sale Site.
d. Stays informed of changes in Recovery policies, procedures, and related legal requirements.
e. Participates in education and trainings provided by the Credit Union.
f. Strong understanding Excel, PowerPoint and Word programs.
g. Maintains cleanliness and security of work area, desks, and equipment.
h. Completes special projects as required and performs other duties as assigned.
Qualifications:
Training/Education/Certification:
High school graduate or equivalent. Additional business education helpful.
Required Knowledge:
Thorough knowledge of Microsoft Office (Excel, Word, PowerPoint)- Thorough knowledge of loan, credit, and collections policies and procedures.
- Basic understanding of collections' methods, policies, procedures, and legal requirements.
- Ability to interpret and understand legal documents, regulatory communications and guidelines.
Experience Required:
Two to three years collection background with investigation/skip tracing.- Working within a full financial institution helpful.
Skills/Abilities:
Accuracy and thoroughness in Skip Tracing.- Possess strong problem solving and negotiation skills.
- Ability to train and assist others.
- Excellent interpersonal, communication and listening skills.
- Ability to work well in stressful situations.
- Ability to maintain poise under pressure.
- Well organized.
- Able to use computer, calculator, telephone, and other basic business equipment.