The Public Area will ensure the ultimate comfort, cleanliness, and safety and confidentiality of all public area. In addition, he/she will ensure that all hallways, stairwells, and floor closets are maintained with adequate supplies, terries and linen to par. Public Area is also responsible for ensuring that guest requests are met to satisfaction within required guidelines. To provide exceptional quality housekeeping services to enhance the overall guest experience.

Job Duties: Daily Operations

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  Approach all encounters with guests and employees in a professional, service- oriented manner.
• Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 lbs. with a total number of 16 rooms cleaned per each full-time shift (averages 30 minutes per each guestroom).
• Maintain regular attendance in compliance with Hotel Legends Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must respond quickly and efficiently to all guest requests.
• Makes up rollaway beds and cribs in a vacated room and notifies house attendants for them to be properly stored.
• Properly use, keep secure and return the pass key or section master to the Housekeeper at the end of every shift. Keep masters on person at all times.
• Keep linen closet and service landings secure.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Push and pull vacuum throughout entire room and empty trash.
• Replenish amenities, linens, and supplies in guest room.
• Maintain high standards of personal appearance and grooming, outlined by Hotel Legends grooming policy, which include wearing the proper uniform and nametag while working.
• Comply at all times with Hotel Legends standards and regulations to encourage safe and efficient hotel operations.
• Gain knowledge of all hotel facilities to answer questions from guest and members.
• Actively participate in daily briefing, daily warm up and department meetings.
• Be in compliance with all MSDS specifications.
• Maintain all tools and equipment to high standards.
• Practices chemical safety rules and follows procedures for needles and other hazardous materials.
• Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
• Be discreet when in guest areas.
• Must be able to perform duties of Room Attendant and Turndown Attendant.
• Check daily assignment / daily duties.
• Gather all cleaning supplies / equipment and return daily.

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  Vacuum hallway in assigned areas.
• Keep all hallways, public areas and closets clean, neat, swept, and vacuumed.
• Thoroughly restock all closets to standards.
• Remove all trash and dirty linen from guest floors.
• Collect, clean and restock all guest room glassware, stemware and cutlery.
• Deliver all dirty linen to basement for Laundry pick up.
• Complete all guest requests as assigned within 20 minutes, and report completion to housekeeping Supervisor.
• Clean all balconies, stairwells, elevators, and chute rooms in assigned areas.
• Remove all wall spots, marks, gum, floor spots and grease with appropriate cleaning product.
• Empty and clean all ash urns / trash cans, replace sand as necessary.
• Wipe pictures, glasses, window, window ledges, baseboards, and public telephone areas.
• Clean public restrooms and replace products.
• Collect and deliver all guest borrowed items to office coordinator for storage and safekeeping.
• Sort / evenly distribute linen and terry to all housekeeper closets.
• Report all maintenance concerns immediately to supervisor or the Facilities Department.
• Perform any request given by management.
• Assist in floor care.
• Be able to participate proficiently in functions outside ones department when called upon.
• Other duties as required or assigned.

Employees must be able to relate to other people beyond giving and receiving of instructions: (a) can get along with co- workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor.

Requirements

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  High School Diploma and / or experience in a hotel or related field preferred, with to ability to read, write and speak English.
• Long hours sometimes may be required. Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.