Hours: Mon-Fri 8am-5pm

Tufts Medicine Lowell General Hospital is seeking an experienced receptionist with strong customer service and phone skills that is interested in working close to home, we would love to talk with you about joining our team. The individual must be highly organized with outstanding customer service skills. Must have the ability to multitask and be productive both independently as well as with the team. Accuracy and attention to detail is a must as is the ability to use electronic medical records systems.

Responsibilities:

• Greet patients and verify all demographics including insurance information.

• Collect co-payments, provide patient with receipt and follow office procedures for co-payment reconciliation.

• Perform Check-In and Check-Out.

• Answer multiple phone lines courteously and take messages, or transfer call accordingly.

• Schedule office, ancillary and specialty appointments as requested by providers.

• Make follow-up appointments for patient.

• Send out new patient packets.

• Obtain precertification and referrals.

• Assist all providers with Meaningful Use, MSSP, and AQC measures.

• Document within the electronic medical record (EMR).

Requirements:

• 1-2 years + of office experience: answering phones, faxing, filing, copying

• Medical office experience is a plus

• Experience with medical electronic system (any version) is preferred

What We Offer:

Not only is Lowell General Hospital an exceptional place to work, offering a culture of recognizing and valuing employees, we provide amazing opportunities for our staff:

• Competitive salaries & benefits

• 403(b) retirement plan with hospital match

• Opportunities for growth

• Tuition reimbursement

• Free on-campus parking

About Lowell General

For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet®-recognized community hospital. As a member of our team, you’ll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

About Tufts Medicine

A healthcare system that works Tufts Medicine is more than a health system — we’re a community that empowers people to live their best lives by reimagining healthcare, advancing knowledge and pioneering discovery. Every team member plays an integral role in realizing our vision of creating the most equitable and frictionless healthcare experience in the world. Here, you’ll join an enthusiastic community that champions your growth and receive generous benefits to support you and your family’s well-being.

Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home — an expansive home care network, and large integrated physician network. Please note that effective October 1, 2021, as a condition of employment at Tufts Medicine, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.