Job Description
Position Summary:
Performs patient care under the direction and supervision of the physician or Advanced Practice Provider (APP) in an ambulatory care setting.
Responsibilities:
Essential Functions
- Performs patient care under the direct supervision of a physician or APP.
- Accountable to the Medical Office Manager, Academic Program Manager, Academic Nurse Manager, Practice Site Supervisor, or Department Manager for operational issues.
- Works collaboratively with the administrative and operations staff.
- Gathers patient data through interview and observation.
- Assists patients and families with preparation for examination.
- Assists the physician during examination and procedures.
- Demonstrates competency in specific tasks and skills as defined by the practice.
- Provides routine treatments.
- Documents treatments, procedures, and patient education according to Orlando Health and department specific policies.
- Assists the physician by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation.
- Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.
- Participates in Quality Assurance and Quality Indicator activities as assigned.
- Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists business office as needed with reception, scheduling, and discharge of patients.
Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma.
Qualifications:
Education/Training
- High school graduate or equivalent.
- Successful completion of Medical Assistant training from an approved technical school required.
- If hired after January 1st, 2015 must be certified by one of the following agencies within 6 months of hire or if transferring to another department:
o Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)
o Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com)
o Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (www.nhanow.com)
o National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com
Licensure/Certification
Maintains current American Heart Association BLS Healthcare Provider Certification.
Experience
None.