There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

Provides leadership for base supervisors and flight attendants. Ensure accurate and comprehensive maintenance of flight attendant records and files. Assists the Base Director as needed. The manager ensures annual goals are met and participates in the performance review and evaluation process for each supervisor/staff member regularly providing mentor and feedback. The flight attendant supervisor and administrative positions directly relate to front line employee morale as proven by the efficiency of the supervisors promoting on-time performance of a clean, safe and reliable product and the continuation of our flight attendants’ superior customer service onboard. The base manages mentors each supervisor, as well as recruits and trains new supervisors.

Performance

• Leads the supervisory/administrative staff at the base including recruiting, training, coaching, mentoring and performance management
• Ensure all base and divisional goals are met
• Serves as liaison with other departments
• Collaborates with other operations groups (Airport Operations, Flight Operations, etc.) to effectively manage on-time departures
• Provides reporting and follow-up to base leadership on performance

Customer and Employee Satisfaction

• Responsible for the Base leadership in the bases with over 2,000 flight attendants and large management teams
• Supports the base director in achieving goals in the area of safety, reliability, customer satisfaction, employee satisfaction and budgeting
• Ensures delivery of inflight and marketing products determined by the Inflight division
• Supports the recognition and counseling of flight attendants

Required

• Bachelor's degree or 4 years of relevant work experience
• 3+ years airline experience
• 2+ years of supervisory experience
• Employee satisfaction – flight attendant satisfaction with work environment
• Customer satisfaction – support flight attendants to achieve Inflight service expectations
• Reliability – minimization of chargeable delays
• Using appropriate methods and a flexible interpersonal style to help build a cohesive team
• Facilitating the completion of team goals
• Developing and using collaborative relationships to facilitate the accomplishment or work goals
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Bachelor's degree
• Inflight Qualified