The Information Technology Technician II position will support the Legends Bay Casino end users in all property approved software applications. This position will report to the Regional Director of IT and Regional Vice President of IT.

Job Requirements:

• Assist users with desktop and network applications.
• Respond to telephone help calls and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
• Complete all shift tasks including meeting timelines, scheduling jobs, and documenting completion of tasks.
• Assist in ensuring the computer/equipment room is maintained at prescribed temperature levels and in a clean and orderly condition.
• Add and remove users from computerized systems in accordance with established procedures.
• Notify the Regional Director of Information Technology or other management as directed, of system security gaps, violations, or operational system critical issues.
• Be responsible to assist in maintaining the network infrastructure including, but not limited to, W2K16 server active directory, switches, wiring and mail applications.
• Maintain the confidential nature of matters pertaining to company records, policies, customer lists and any other company information.
• Give input to the Regional Director of Information Technology when changes in documentation are necessary.
• Ability to provide the company IT support and maintaining primary responsibility for at minimum 2 software/hardware components.
• Demonstrate the ability to assist Tech I staff.
• Provide Status Reports of projects outside the scope of normal daily operations.
• Adhere to regulatory, departmental and company policies.

Education and Experience:

• High School Diploma and/or GED required.
• Minimum of 3 years experience in helpdesk, network, and/or desktop application support.
• Background experience in a casino or hotel environment and/or technical computer support environment preferred.

Additional Requirements:

• Must be at least 21 years of age.
• Ability to adjust with priority changes and work at times under pressure with a positive attitude.
• Technical ability to both understands technical documentation and document system procedures as directed.

Required Work Cards

• Registration with Gaming Control Board

Machinery, Work Equipment, Programs, Software, Hardware Used

• Microsoft Office and Desktop OS systems with the ability to assist and train end users.
• Knowledge of SQL server, Office 365, server virtualization (Hyper-V and VMWare), a plus.