IT Support Technician

Job Summary:

IT support technicians perform various functions to keep computer systems in top working condition. Under general supervision, administers day to day operations of local Personal Computer systems and servers. Provides integrated support, maintenance, upgrades and repairs of all computers for assigned locations as required. P.C. Installation and upgrades of P.C. software and network-based applications. Installation and setup of business production line solutions. Keeps up with the latest hardware, operating systems, and off-the-shelf software packages and technologies. May function as technical project leader on business projects.

Responsibilities:

• Talk to employees over the phone or via email to provide solutions to technical problems.
• Perform diagnostic tests and troubleshooting to identify employee issues.
• Assist with development and implementation of technical procedures effective in quickly addressing employees’ problems to minimize downtime.
• Carry out assessments to determine the need for changes in hardware/software configurations.
• Educate clients on procedures for resolving or preventing recurrence of a technical problem.
• Act as liaison between the IT unit of an organization and Lorian employees.
• Explain and provide IT solutions to employees in non-technical and comprehensible terms.
• Prepare and present reports to update management on IT support operations.
• Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
• Respond to inquiries about hardware or software issues.
• Perform scheduled maintenance on computer systems to ensure efficient operations.
• Repair or replace faulty components of a computer/network system.
• Design and maintain applications/websites for clients.
• Attend educational programs, workshops, and seminars to stay abreast with developments in the IT industry.

Qualifications:

• 
  Associate’s degree in computer science, networking, or programming preferred.
• 1-2 years of experience in the IT industry preferred.
• Able to use clear language and expression to provide technical support to clients.
• Well versed in providing IT solutions to address the needs of customers.

Work Conditions:

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.