Job Title: Integration Engineer Support

Location: Fully Remote

Salary: DOE + full benefits

Clearance: Active Public Trust (or ability to obtain)

Company Overview

TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers improving quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and Data Analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs.

Job Responsibilities

The Integration Engineer Support provides support and troubleshooting to court on-site staff with configurating their PIV-I solutions.

• Working with the technical project team and technical writer to create and validate documentation, user guides, personations, and other communications.
• Developing FAQs and troubleshooting documents related to MFA implementation use cases.
• Identify gaps in the support structure and work with partner organizations to resolve.
• Coordinating 3rd tier support for MFA technologies
• Responding to escalated tickets and requests assigned to the MFA Team
• Coordinating responses to escalated issues and tickets.

Requirement Skills/Qualifications

• Experience with operating systems such as Windows, macOS, and Linux
• Experience with authentication protocols and methods
• Experience working with helps desk systems such as ServiceNow and Heat
• Familiar with support structures in large business or Federal agencies
• Maintains a positive outlook and meets challenges.
• Excellent written and oral communication skills.

Desired Skills/Qualifications

• Experience with Multi-Factor Authentication solutions, including smart cards, hardware tokens, and biometric factors is preferred.

Education

• 4-year degree (Computer Science, Information Systems, or relational functional field) and/or equivalent combination of education or work experience