KIOXIA America, Inc. is the U.S.-based subsidiary of KIOXIA Corporation, a leading worldwide supplier of flash memory and solid state drives (SSDs). From the invention of flash memory to today’s breakthrough BiCS FLASH™ 3D flash memory technology, KIOXIA continues to pioneer innovative memory, SSD and software solutions that enrich people's lives and expand society's horizons. The company's innovative BiCS FLASH™ 3D flash memory technology is shaping the future of storage in high-density applications, including advanced smartphones, PCs, SSDs, automotive, and data centers.

KIOXIA America Inc., formerly Toshiba Memory America Inc., is looking for an IT Specialist, Help Desk to assist the IT department. The ideal candidate will be responsible for assisting users with all end device related issues in a timely manner.

• Assist users with all end device related issues timely.
• Manage and resolve Help Desk tickets in a timely manner.
• Install and deploy software/end user devices as needed.
• Conduct end user device imaging efficiently.
• Responsible for pre-assigned inventory and following asset management processes.
• Follow up with customers to ensure issues are resolved.
• Be able to independently perform user general troubleshooting.
• Perform troubleshooting/diagnostics as needed.
• Working during general holidays maybe required.
• Perform other duties as necessary.

• 4+ years relevant experience in supporting users in a help desk/technician role.
• Good written and oral communication skills.
• Fully embraced excellent customer service mentality.
• Ability to diagnose and resolve computer issues (operating system, hardware, basic networking, etc).
• Proficient with supporting IOS and Android mobile devices.
• Ability to assist/conduct/produce web conferencing/collaboration meetings for small to large/company-wide meetings with web conference tool (Zoom experience is a plus).
• Strong organizational skills including ability to multi-task and excellent follow ups.
• Experience with AD, LAN/VPN, PC troubleshooting repair, VOIP, web conferencing tools, end user device building/replication/troubleshooting.
• Work well under pressure.
• Ability to lift up to 50 lbs unassisted.

Req# 2150; #LI-CB1

The expected salary for this position is $74,627 - $119,449

At KIOXIA, we value the following:

• Investment in you
  • Offering opportunities for career growth and personal development training
• Open-minded management
  • Empowering employees by listening and responding to ideas, issues, and approaches
• Flexible work-life balance
  • Offering a generous PTO allotment, holiday shutdown, and flexible work options
• Diversity of cultures, perspectives, backgrounds and experiences of all our team members
  • Through our diversity, equity and inclusion initiatives, our focus is to strengthen our company culture to create more inclusion and belonging for all
• Benefits for our team members
  • Excellent medical and non-medical benefits, 401(k) matching, pet insurance

KIOXIA America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.