Guest Service Agent Job at Lee Health, Fort Myers, FL 33916

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Job Description

Location: HealthPark Medical Center

-

Department: Customer Service

-

Workdays/Nights: Days


9981 So HealthPark Circle

-

Shift: Shift 1

-

5:00:00 AM to 8:00:00 PM


Fort Myers, FL 33908

-

Work Type: Part Time

-

Exempt: No


Job Summary

Summary:

The primary function of the Guest Services Representative is to ensure that guests of Lee Memorial Health System, including patients, family members, friends, vendors, staff and all others are provided with the right information in a professional, customer-focused, timely manner. This position may be responsible for instilling and ensuring a service excellence culture along with Concierge services, flower delivery and the Fast Pass screening at all Guest Services desks (which may include surgical waiting areas and information desks) within Lee Memorial Health System. The position is responsible for creating a positive environment through cultivating and nurturing volunteer relationships and participation with the Guest Services Department. This includes development, coordination and retention of volunteer and concierge resources for these areas. This position will ensure there is adequate coverage for all shifts for the Guest Services desk operations, and that the most up-to-date information regarding system, campus, and community changes is available to the volunteers/staff through the information book and other materials.

Job Requirements

Responsibilities:

Educational Requirements

Degree/Diploma Obtained
Program of Study
Required/
Preferred
and/or

High School Diploma or Equivalent
Required
or

GED
Required


Experience Requirements

Minimum Years Required
Area of Experience
Required/
Preferred
and/or

2 Years
Customer Service
Required


State of Florida Licensure Requirements

Licenses
Required/
Preferred
and/or

Not Required


Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferred
and/or


US:FL:Fort Myers

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