The Front Desk Agent maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Additional Information :
In order to apply for this position, you must be legally authorized to work in the United States. You must also be able to communicate effectively in English.
We expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis. Being respectful of co-workers and having the ability to work effectively with others are essential functions of the job.
We expect our employees to comply with State and Federal laws, as well as, all hotel policies and procedures. (i.e. Employee Handbook and Conduct Policy.) Additionally, working safely is a condition of employment. All employees must follow the safety policies and procedures and immediately report injuries to their manager or manager on duty.
Job Duties and Responsibilities :
- Arrives to work on-time and ready to begin shift. (Follows call-out policy.)
- Arrives to work in appropriate work attire (uniform, foot wear, name tag) neat and professional in appearance
- Seeks approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)
- Acknowledges our guest with a smile and friendly “hello.” Promptly attends to guest needs.
- Displays a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
- Demonstrates a team behavior and attitude of working together to accomplish tasks (even if outside specific job duties)
- Completes work in a timely manner and meets productivity standards/expectations
- Completes daily reports
– balanced to zero
- Performs additional duties as assigned
Requirements :
Ability to work well with others (i.e. interacts appropriately with guests and staff.) Ability to multi-task and maintain composure under stress. Good computer keyboarding, phone and office skills. Ability to follow instructions and complete tasks safely and efficiently, communicate effectively, ability to learn and adapt to change.
Benefits :
We live by our company values of Accountability, Concern for others, Continuous Improvement, Fun and Trust. We offer a Pleasant Work Experience with Competitive Pay.
Education : Prior customer service experience is preferred. High school diploma and/or equivalent work experience.
Job Type: Full-time
Schedule:
Work Location: In person
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