Job Detail

• Job Code 711154
• Tax Term W2 Hourly1099Corp To Corp
• Career Level Mid Level
• Experience 7 Years
• US Work Status US CitizenGreen Card Holder
• Job Duration 12 Months
• Qualifications High School Diploma

Job Description

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.

Currently we are looking for a qualified individual to work as a Desktop Support Specialist with our direct client in Rocky Mount NC (Nash County).

***The position will require onsite work. The manager will allow the candidate to work remotely as much as possible, but field work will be required in Nash County***

***TRAVEL REQUIRED***

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the DMV. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).

Basic Qualifications:

• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing and imaging new computers and loading of appropriate software for customers.
• Installing local and network printers and other peripherals and configuration of same.
• Migrating data and user profiles.
• Documenting process and procedures related to technical field support activities.
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Required skills

computer hardware Installing local and network printers Migrating data and user profiles networking protocols peripherals and components ServiceNow call tracking system. Software