Job Description
Is your enthusiasm and passion for helping people contagious? Do you connect well with other people quickly? Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career – then Storage Express is the place for you!
Job Summary
Respond to customer inquiries by telephone or e-mail to provide a one-contact resolution while providing a best-in-class customer experience. Resolve routine and fundamental problems and communicates solution or requested information to the customer. Analyze a customer's service needs and resolve the customer's needs with an understanding of process and collaboration with fellow departments. A customer relationship application or database may be used to record activities and research product information.
Primary Responsibilities
- Answers telephone calls, gathers information, and solves customer's needs within one call
- Process payments from customers using various collection methods to includes inbound & outbound calls while adhering to company guidelines.
- Communicate maintenance issues to customers via outbound calls, e-mail, or text.
- Serve as backup to the sales team on limited, overflow reservations & rental opportunities.
- Determine and provide solutions by caring, appreciating, and informing the customer.
- Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
Job Specifications
- Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
- Verbal and communication skills
- Organize and plan work
- Copes well with changing situations
- Analyze situations and problems, negotiate solutions with customers
- Manage multiple tasks and utilize various systems to resolve customer issues on the call
Education and Experience
- High school diploma or its equivalent
- Previous customer service experience 1+ year preferred
Working Conditions/Physical Demands
Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.
Disclaimer
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.