Customer Service Representative (Healthcare Company) Job at Lincare, Phoenix, AZ 85034

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Job Description

Lincare is the nation’s leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Phoenix, AZ location.

**This position will be on site. It is not remote.**

** M-F 10 am - 6:30 pm **

Job Responsibilities:

  • Establishes customer contact by receiving inbound return calls and initiating follow up outbound calls
  • Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
  • Prepare and analyze the billing and setup paperwork for patient services
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
  • provide outcome-based solutions for our physician referral sources and existing patient population
  • Demonstrate knowledge of medical terminology with high proficiency of general medical office procedures, including HIPAA regulations (training provided)
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs

Requirements:

  • High School Diploma/GED Required
  • Must type at least 25-30 words per minute
  • Computer skills that include the use of computer programs as well as the use of internet and email
  • Must be very good at multitasking
  • Excellent communication skills, both verbal and written
  • Excellent organizational skills sufficient to maintain consistent, accurate records

Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person


  • Health insurance

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