A Customer Sales Associate works in a team environment to improve the Customer Experience and drive inside sales growth, supporting their portfolio of customer accounts comprised of OEMs and Distributors. Customer Sales Associates are considered business partners who understand their customers’ markets, customer base, operational model, and business opportunities. They are expected to respond quickly to customers’ inquiries while engaging in voice of the customer (VOC) initiatives, keeping an open channel for customer ideas that increase automation; facilitate ease of doing business and drive organic growth. Technical product training is required as part of a Customer Sales Associates Development Plan.

Essential Duties and Responsibilities

• Professionally and proactively communicates with internal and external customers, building partnerships to achieve desired business results.
• Processes orders, quotes, return material authorizations, credits, debits, expedites, change orders, and customer escalations.
• Fields 30-60 customer calls daily, supporting telephony, order management, customer relationship management and inside sales key performance indicator targets.
• Monitors order status and serves as the liaison between internal key stakeholders and customers.
• Participates in price negotiations beyond published pricing for new business opportunities.
• Communicates regularly with customer contacts, mostly Buyers, to grow the business and gain market share.
• Demonstrates strategic account management skills to resolve customer issues / escalations.
• Infrequently participates in customer visits with Sales to cross-collaborate on strategic growth initiatives, increase business acumen and marketing knowledge.
• Maintains customer master data integrity / accuracy in SAP Customer Relationship Management (CRM) software and supports new customer and part number set-ups.
• Serves as designated contact for special projects and contributes to Kaizen events.
• Works with the Area Sales Managers to amplify their efforts in the field.
• Works in a Business-To-Business (B2B) environment.

Job Requirements: