Job Description

Are you a people person with a knack for coordinating and directing menu presentations? Do you dream of being the liaison between a Customer Service Center and airlines? Look no further, because LSG Sky Chefs is looking for their next superstar Account Manager!

As the world's leading provider of on-board products and services, LSG Sky Chefs needs someone who can maintain an excellent relationship with their assigned accounts and ensure accurate billing and provisioning to the airlines. You'll also need to keep daily par levels and inventory control in check, all while making sure flights depart on time using catering guidelines.

Main Accountabilities

• Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the CSC, the airline and the Key Account Manager
• Ensure accurate billing and provisioning to the airline
• Maintain daily par levels and inventory control in accordance with customer standards
• Ensure equipment inventory is taken in a timely and accurate manner
• Ensure the on time departure of all flights using catering guidelines
• Support the respective departments regarding all airline cycle changes
• Monitor and ensure compliance with customer specifications and equipment, policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
• Maintain customer specifications and monitor changes
• Ensure that the airlines measurement system is taken into account in each department
• Coordinate and participate in all CSC evaluations by the customer. Distribute evaluation feedback to department Managers and ensure response is provided in a timely manner
• Monitor and ensure CSC compliance with the airlines safety expectations
• Develop, document and maintain flight attendant comment and delay database
• Support the Executive chef in menu presentations as needed. Assist in Chef tables.
• Track quality scores
• Ensure par levels of customer inventory and customer specific goods
• Participate in special customer projects
• Ensure that the area of responsibility is properly organized, staffed and directed
• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience preferred
• In addition, one to three years of experience in account management role
• Strong presentation, communication, training and interpersonal skills
• Demonstrable record of understanding and meeting customer expectations
• Proven track record of understanding of the drivers of product and labor cost variances
• Needs good knowledge of Microsoft Office and Windows-based computer applications

Job Type: Full-time

Pay: $51,829.00 - $64,404.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Travel requirement:

• No travel

Ability to commute/relocate:

• Las Vegas, NV 89119: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are your salary expectations?

Education:

• Bachelor's (Preferred)

Experience:

• Account management: 1 year (Required)

Work Location: In person

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