Job Description
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a customers' business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.
To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.
At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. But ECI doesn’t simply deliver amazing software solutions; we also have an award-winning company culture.
- We offer competitive benefits focused on employee well-being, including paid volunteer time off!
- We have been named by Achievers on its prestigious 50 Most Engaged Companies To Work For list for the last five years.
- We have received international recognition for our high levels of employee engagement through Certification as a Great Place to Work four years in a row.
- Our culture of creativity, innovation, and leadership has garnered over a dozen International Business Awards (Stevie®).
Come join a worldwide team with a strong culture of inclusion, professional development, and collaboration.
ECI Software Solutions is searching for a Consulting Manager for our Manufacturing Division. The successful candidate will provide leadership for ECI’s consulting and project implementation work. The position requires a person who models the behaviors that result in quality outcomes for clients and works to develop the skills and confidence of the Professional Services team members. The successful candidate will be responsible for understanding our business and client needs, developing services offerings to meet those needs, and fully supporting a team of consulting professionals achieving their utilization and revenue targets.
Responsibilities:
- Manage the Professional Services Consulting team providing management and oversight of platform implementations and ongoing consulting
- Offer successful services offerings to optimize customer satisfaction and retention to new and existing customers
- Analyze projects and recommend opportunities to increase revenue, reduce costs, improve process
- Provide leadership for Project Managers to assign appropriate resources to projects delivering implementations on time, within budget, and with customer satisfaction
- Collaborate with Sales and Sales Operations as needed to assist with project estimates and customer inquires
- Responsible for team management including hiring, training, performance management and career engagement
- Partner with the Sales team to educate on the services available and coach through positioning and selling of services
- Maintain reporting on utilization, revenue, team capacity, volume of project work, and outlook to advise strategic direction of department
- Develop an onboarding program that provides training required for new hires and existing employee growth
- Helps with customer resolutions and Account Receivables (outstanding collections)
- Responsible for annual budget calculations, monthly forecasting and actual revenue and utilization reporting
Knowledge, Skills, Ability, Education & Experience
- Bachelor’s degree in a related field (e.g., Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology
- Minimum of 5 years of demonstrated management and leadership experience, preferably in a professional services environment
- Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting, and ongoing account management
- Strong operational management, project management and communication/presentation skills required
- Ability to translate customer business requirements into business solutions
- Demonstrated ability to prioritize and manage workflow to meet deadlines. Ability to adapt to change and proactively take charge of tasks and priorities is required.
- Willing, able and eligible to travel domestically and internationally 25% of the time
- Strong teamwork and leadership skills to lead collaboration across functions throughout the organization
- Experience with Financial Force or another PSA software preferred
Candidates responding to this posting must currently and in the future possess the eligibility to work in the United States.
#LI-REMOTE
In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.