The incumbent in this position is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Essential Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

• Greets guests, answers the phone, and answers questions accurately and politely.

• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.

• Directs guests to different areas of the property.

• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.

• Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).

• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.

• Displaying Retail product through Hard Rock’s visual display standards.

• Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.

• Assures the complete satisfaction of each and every guest by creating memorable experiences.

• Attend and participate in meetings, completing follow-up as assigned.

• Perform work regularly and predictably.

• Other duties as assigned.

Education And /Or Experience Requirements

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

Additional Requirements (Licenses, Certifications, Testing, Etc)

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.

• Must successfully pass background check.

• Must successfully pass drug screening.

• Must be at least twenty-one (21) years of age.

Knowledge Of

• Basic mathematical skills.

• Excellent customer service skills.

• Microsoft Word and Microsoft Excel.

• Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.

Ability To

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Remain calm in a hectic, fast-paced atmosphere.

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.

• Restock needed materials and retrieve dropped items.

• Use a cash register.

• Distinguish between different denominations of currency and make correct change.

• Use machines and equipment including, but not limited to: include cash register system, credit card machines, and calculator.

Closing

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.