Job Description

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development that align with your future goals and help to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more that are all available on the day you start work. UT Southwestern is honored to be a Veteran Friendly work environment that is home to approximately 800 veterans. We value your integrity, dedication, and the commitment you’ve made to our country. We’re proud to support your next mission. Ranked by Forbes as one of the Top 10 National Employers, we invite you to be a part of the UT Southwestern team where you’ll discover teamwork, professionalism, and consistent opportunities for growth.

Job Summary

UT Southwestern is in search of an Emergency Call Center rep in their IR Health CTCS department. The Physician Communication Coordinator I monitors all incoming and outgoing UT Southwestern hospital and clinic telecommunications activities regarding campus wide communication efforts. First responder to Safety, life support and critical operational systems including: security assistance and emergency response situations. Responsible for the knowledge and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security and Facilities. Responsible for paging throughout the facility, including all notification devices, manual paging, and paging through computer messaging system for physicians and staff. Also, provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC, and paging appropriate on calls. Maintains appropriate logs and records in accordance with established policies. Maintain high standards of customer service.

This position is in the DFW area and we will not entertain applications from other states, with the intent of working remote.

Experience and Education

Required:
High school graduation or GED, and one (1) year customer service experience required.

Minimum typing/keyboarding speed of 35 WPM required.

One (1) year clerical/administrative experience preferred.

Experience in a healthcare environment preferred. Proficiency in one or more languages in addition to English, preferred.

Job Duties

Responsible for calls received at the switchboard. Utilizing reference materials to correctly route callers to appropriate person/department/patient room.

Responsible for paging throughout the facility, including mobile devices, manual paging, and paging through computer messaging system for physicians and staff.

Provides check outs, pager reassignments, and places long distance calls for physicians.

Provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC and paging appropriate “on calls”.

Prescreens potential tissue donors for Transplant Services by entering in national database.

Provides campus information, including mailing addresses, directions, and visiting hours to callers.

Maintains appropriate logs and records in accordance with established policies.

Provides access to telephonic interpreter services for callers with limited English proficiency.

Provides support for the emergency patient code alert operation.

Security

This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

To learn more, please visit: why-work-here/diversity-inclusion

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