It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.

Under general supervision, this position provides administrative support for department heads and clinical service lines. The position works with multiple constituencies across the hospital and takes a lead role in managing the department/division’s administrative needs, including assisting callers, taking messages, managing calendars, placing purchasing orders and maintaining electronic filing systems. In this role, the Administrative Coordinator will also help to ensure smooth operations of our practices to improve the patient experience.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Provides administrative support to department/division chair/ chief and/or department director
• Answers phones, triages calls, responds to patient requests, takes messages
• Maintains chair/chief/department director’s schedule, both clinical and administrative
• Schedules and coordinates complex meetings and facilities, which may include travel arrangements
• Composes and formats correspondence, reports and presentations; demonstrates a strong knowledge of Microsoft Office suite
• Completes general office and clerical work, including filing, mailing, correspondence, copying, ordering supplies
• Coordinates and monitors credentialing and enrollment activity, as well as TUSM-related activity; provides regular updates to managers
• Performs tasks core to the Practice Coordinator role
• Assists with special department-wide projects and performance improvement initiatives
• Handles sensitive and confidential information

JOB KNOWLEDGE AND SKILLS:

• Prior experience working in a clinic or hospital environment preferred.
• Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications. Ability to learn and use Tufts network programs required.
• Excellent communications skills, both oral and written.
• Strong interpersonal and organizational skills.
• Ability to maintain confidential medical information.

EDUCATION:

• High School diploma, with specialized training in business office skills preferred.

EXPERIENCE:

• 2-5 years office experience.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Normal office environment.