IAA Holdings, LLC (IAA), is seeking a Consumer Support Specialist I to join our team on site in Rancho Cordova, CA

In this position, you will be responsible for understanding and supporting the process of resolving consumer sourced inventory escalations and reschedules. Effective candidates will assist all necessary vehicle owners and stakeholders to keep them informed of the process, answer questions while leveraging the tools provided to drive best-in-class outcomes.

Key Responsibilities:

• Specializing in coordinating resolutions for consumer inventory pickups.

• Promptly/professionally/accurately handle inbound/outbound calls.

• Learn and maintain a working knowledge of multiple internal systems.

• Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks.
• Accurately enter system notes in a clear, concise, and professional written style of communication.
• Maintain a consistent level of expected KPIs (Key Performance Indicators: Release Problem Resolution, Cancellation Conversions, etc.)
• Maintain an organized workspace/area that is conducive to the overall success of the department.
• Assist with other functions and/or duties as needed. Duties are subject to change, based on business needs.

Competencies:

• Must be detail-oriented with all assigned work.
• Display a team player mannerism.
• Provide excellent customer service
• Be a quick learner who is highly organized and adaptable and open to change.
• Have strong research and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Ability to adapt to constant change.

Additional Information:

• Experience with Microsoft Office (e.g. Word, Excel, Outlook, PowerPoint)
• High School Diploma or equivalent. Some college education is preferred.

California Residents Only: The salary range for California residents is $16.50 to $19 Pay is based on several factors including but not limited to education, work experience, and certifications.

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)