Overview

Auto Plus is a leading automotive aftermarket parts distributor in the US. We bring together unmatched expertise with best-in-class parts and customer service for the most reliable automotive aftermarket parts store experience. Headquartered in Kennesaw, Georgia, Auto Plus has more than 4,000 Team Members with decades of experience in the automotive aftermarket industry, united to deliver on our Auto Plus Promise: We exceed expectations with expertise at every turn. Auto Plus has more than 300 locations, including corporate-owned stores, independent Auto Plus member locations and commercial parts-focused Pep Boys retail stores, and 21 distribution centers. We aspire to be the most trusted business partner and employer in the automotive aftermarket.

Position Summary

The Store Manager plans and directs the day-to-day operations of an Auto Plus retail store which sells replaceable parts, equipment, tools and accessories for motor vehicles. Develops strategies to improve customer service, drive store sales, and increase profitability. Ensures customer needs are met, complaints are resolved, and service is quick and efficient. Hires and manages store personnel.

Duties and Responsibilities

• Attain store monthly and annual performance objectives.
• Identify new customers and revenue opportunities.
• Select, hire, develop, performance manage, coach, schedule, engage and train store team members.
• Coach all team members to deliver on customer expectations.
• Protect and maintain the security of store assets.
• Ensure execution of all inventory and operational standards.
• Manage toward a positive cash flow by achieving sales forecast, managing payroll costs (including controlling overtime) and controlling operating expenses.
• Ensure customer accounts are collected. Inform accounts receivable of any issues.
• Work closely with the sales department in promotions, SPIFFs, displays and other marketing campaigns.
• Develop and maintain strong relationships with customers. Handle customer complaints effectively and positively. Call on customers as necessary.
• Manage the physical appearance of stock and stores.
• Ensure compliance with all company policies and procedures while instilling the company vision, mission and values into the daily work processes.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent is required.
• 3-5 years of management experience in aftermarket auto parts sales.
• Ability to exercise judgement and to work independently.
• Strong customer service skills.
• Ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy and follow-through.
• Extensive product knowledge or the ability to obtain product knowledge.
• Proven leadership skills.
• Must maintain a valid driver's license that meets the criteria under company policy.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Extensive standing, walking, pushing and reaching.
• Need full range of motion for reaching, bending and stooping.
• Repetitive movement of hands, arms, legs.
• Lifting of heavy equipment of up to 50 pounds.
• May work outside and be exposed to weather.
• Ability to travel as needed.
• Exposure to adverse weather conditions, chemicals, odors, dirt and dust.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to work under tight time constraints, handle sensitive data, and multi-task so that deadlines can be met.
• Highly organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline-driven environment.