Date Posted:

2023-05-05

Country:

United States of America

Location:

HNC12: Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC, 28110 USA

Position Role Type:

Hybrid

The Senior Analyst is at the center of customer satisfaction for units repaired within the supplier network. They work closely with Supply Chain Management, Finance and Technical teams to drive customer service excellence.

The Senior Analyst is the point of contact for customers and owns resolution for issues they may experience during the process. Their work is both tactical and strategic concentrating on the control of components input into the Repair Management Services vendor portfolio. They use continuous improvement tools and leverage their communications and data analysis expertise to exceed customer expectations.

This is an exciting opportunity to be part of the Collins Aerospace Repair Management Services (RMS) team. RMS is experiencing rapid growth, with an expanding customer base for time and material, flight hour overhaul and repair programs.

The Senior Analyst, Customer Accounts is Hybrid.

Primary Responsibilities:

• Drive key operational performance requirements for Repair Management Services (RMS) customers including airline and engine overhaul centers

• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations

• Support accurate order entry/induction of customer orders into SAP

• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area

• Follow up on all customer requests in a timely and effective manner

• Provide and present quarterly progress reports and business reviews to customers and Fleet Managers

• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer

• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations

• Aircraft On the Ground (AOG) support and availability during off business hours as required

Qualifications/Experience Needed:

• Typically requires a University Degree and minimum 2 years prior relevant experience or in absence of a degree, 6 years of relevant experience

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

Preferred Qualifications:

• SAP Experience

• Experience in technical sales, marketing or customer service

• Experience with customer focus and influence ability

• Contract management and execution including financial compliance experience

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: Pet, Home and Auto insurance, additional life and accident insurance, critical illness insurance, group legal

• Birth, adoption, parental leave benefits

• Ovia Health, fertility and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Employee Referral Eligible

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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