Job Description

Duration: 4-6 month contract with potential to extend
Equipment: Provided by client (laptop, monitor, etc.)
Hours: 3 Shifts available (times are in PST). Must be available for any shift
2:30 PM-11:00 PM with T&W off
2:30 PM-11:00 PM with T&Th off
11:30 AM-8:00 PM (930-6 Sat) with T&W off

Job Description:

As a Customer Service Specialist, you will:

• Have a unique opportunity to provide substantial support in a call center setting on projects involving many types of business, including but not limited to government alliances, and customer service centers
• Efficiently handle inbound inquiries, perform case reviews, and conduct outbound calling.
• Perform interviews, investigations or supply support for the engagement at hand.
• Administer aid and problem resolution to callers/customers claims.

In this role you will:

• Collaborate with other employees who have put our values into action for more than 100 years.
• Achieve career growth by progressing through career paths and growing your business and insurance expertise through in-house courses.
• Have an opportunity to work in an environment that supports health and well-being, enhanced quality of life and supports high-performance.
• Encounter a workplace that values diverse backgrounds and perspectives. 8 company-wide Employee Resource Groups address themes like military appreciation, ethnic heritage, and LGBTQ+ Pride.

Training schedule:
First week from 8:00 A.M. to 6:00 P.M. ( PST ). including a 1-hour lunch. (Subject to change according to time zone needs)

• Training will last 1 week and includes virtual new employee orientation and instructor-led training.

Required:

• One year of customer servicing experience.
• High School Diploma or GED (General Equivalency Diploma).
• Outstanding interpersonal abilities that allows you to interact well with a diverse population of people during a crisis.
• Effective organizational and communication capabilities.
• Good judgment and the ability to exhibit a professional, positive demeanor and independent work ethic.
• Capability to show compassion to distressed individuals and aid in crafting resolutions.
• Capacity to perform job responsibilities in a remote environment with minimal distractions and interruptions.

Preferred:

• Public health or related experience.
• Call center experience.
• Associate or Bachelor degree.
• Fluent in Spanish including reading, writing, and speaking desired but not required

Benefits (employee contribution):
§ Health insurance
§ Health savings account
§ Dental insurance
§ Vision insurance
§ Flexible spending accounts
§ Life insurance
§ Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Types: Full-time, Contract

Pay: $16.50 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• Remote

Experience:

• Call center: 3 years (Required)

Work Location: Remote

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