Every day, you'll be building lasting relationships by partnering with cross-functional teams. Additionally, why not work for a team that values you!

Are you a team player? Are you a person that thrives on helping others succeed? If you answered yes to those questions, then this role would be for you! Come join us in reshaping the future!

In this role, you will reside within the Controls Management Organization Quality Assurance (CMO QA )group. In addition, you will be responsible for managing key programmatic elements of the QA framework, helping to ensure the program remains aligned with business processes and complies with Firm-wide standards by Completing daily Quality review checks within High complexed areas such as Loan booking/ Funding and Credit Proposals. In addition, the role will have cross-functional visibility and exposure to WLS and CMO QA.

Additionally, you will be a part of the Wholesale Lending Services (WLS) Quality Assurance Team which is part of CMO QA organization that provides robust quality assurance (QA) testing for all critical processes in WLS Operations. You as a Quality Analyst will be tasked with performing quality reviews aligned to the Wholesale Lending Services product verticals which are comprised of Regulatory and complex deals with transactions across multiple lines of business.

Job responsibilities:

• Execute review and analysis of customer files and transactions against pre-established criteria for Quality Assurance (QA) purposes
• Enters quality information in system of record for tracking and reporting, including written summaries of findings
• Ensures all quality-related requests are completed accurately and timely
• Follows documented quality policies and procedures as well as instruction from QA Leadership
• Ensures testing job aids and procedures are kept current and are beneficial tools for the QA analysts
• Deliver training on QA processes to QA analysts and participates in new Specialist training
• May develop documentation of results and activity, which can include the preparation of standard reports, process updates, and issue logs and tracking (as applicable)

Required qualifications, capabilities and skills:

• Financial services industry knowledge with an emphasis on loan operations
• Experience with various loan operations systems (Loan IQ, ACBS, VLS, RLOTS, DealWorks, etc.)
• Prior experience reviewing and interpreting regulatory and compliance documentation is preferred
• Demonstrated ability to complete timely deliverables with a high degree of accuracy
• Strong working knowledge of Microsoft office products, particularly MS Excel
• Excellent written and verbal communication skills
• Strong organization and time management abilities
• Ability to deliver on projects and tasks with competing priorities
• Business Banking, Commercial Banking and Private Banking experience is a plus
• Analytical ability including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
• Demonstrate the ability to function in a joint, cooperative manner, share information with co-workers and peers and support department and team plans, programs, and policies
• Support a teamwork/team spirit environment and present a professional attitude/image in all team, organization-wide and company interactions

***Note to job seekers: this is a hybrid role which requires going into the office 3 days a week with 2 days flexibility to work from home. Keeping in mind this is subject to change at any time per JP Morgan guidelines. This role is only supported in one of the following locations: Columbus, OH, Chicago, IL or Fort Worth, TX.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans