At the Caribe Royale, we are extremely excited about the expansion of the Grand Caribe Convention Center, the complete renovation of all 1,335 suites and villas, and a new lobby creating a new arrival experience. If you are excited, and passionate, about ensuring our guests have a memorable experience then this is a wonderful time to join the Caribe Royale family.

PRIMARY RESPONSIBILITIES

To look after the well being of every guest and take personal responsibility in solving guest's problems, to ensure a memorable experience.

• Insure supervisors monitor the status of guests' accounts.
• Review the daily function sheet - Pre-Shift the information with the staff.
• Review all incoming groups with the employees on your shift.
• Review all arrival. Check for duplicates. Ensure that all-special requests and VIPs are pre-blocked.
• Make certain that an accurate count is maintained at the Front Desk at all times and assist in the control of room sales, particularly on sold-out nights.
• Complete any assigned special projects.
• To make sure PBX staff is trained and using proper etiquette.
• Monitor PBX shop scores making sure monthly goals are being met.
• Controls lunch and break schedules.
• Make certain cashiers are balancing out properly. Check all adjustments and paid-outs to make certain they have been approved.
• Ensure all emergency reports are run on a timely basis.
• To schedule and actively participate in monthly staff meetings.
• To assist with scheduling Front Desk and PBX staff.
• To insure the staff is in proper uniform and follow company grooming guidelines.
• Participate in the Hotels efforts to become a Green Lodging certified.
• Follow standard operating procedures and adhere to rules and regulations of the Front Desk and the hotel.
• To assist management in other matters as requested.
• Reviews the MOD reports and follow up on any outstanding guest complaints.
• Make sure that all agents are well informed about special check-in procedures, selling rooms in a concentrated area, current activities throughout the hotel, and all pertinent memos.
• Ensure all daily checklist duties are completed accurately and in its entirety.
• To keep abreast of daily occupancy, arrivals/departures.
• To monitor labor and supplies making sure they are within budget guidelines.
• To keep a positive attitude and seek pleasure out of assisting others...Enjoy what you do!

• Coach and council employees. • Monitor Bell staff making sure desk is manned and guests are being greeted.

• To oversee Front Desk Manager and Front Desk Group Manager making sure daily tasks are being completed.
• To participate and conduct interviews for potential new hires.
• To actively participate in line level performance evaluations.
• Attend pre and post convention meetings when necessary.
• Maintain and adhere to our company values
• Assist with the paid parking program

RELATIONSHIPS

Internal: Hotel Employees: to acknowledge, greet, and smile

External: Hotel Guests: to acknowledge, greet, and smile. To look after the Well being of every guest and take personal responsibility in providing excellent customer service.

QUALIFICATIONS

Education/Experience: High school diploma. Prefer a college degree in administration or Hotel Management. Previous experience in a director level position.

Certification: N/A Skills: Good written/oral communication. Able to multi task responsibilities!