Job Description
Description:
KCI Wireless is a proud T-Mobile Premium Retailer for the T-Mobile and Metro by T-Mobile brands. We welcome you to our exciting and ever-changing world of wireless sales and service. Over our 28 years in the business, our dedicated team has constantly elevated the T-Mobile experience to new heights.
As a Senior Mobile Expert, you will have the opportunity to:
- You’re the Sales Leader of the store and lead in all sales and customer experience rankers
- It’s up to you to infuse every Mobile Expert with a serious passion for our products and our mission
- Engage customers and welcome them to the Metro by T-Mobile family and Make it Personal.
- Explore and Discover, ask questions to determine the individual customers’ needs.
- Offer solutions, so customers can stay connected to what matters most to them.
- Be a Problem Solver.
- Stay updated on the exciting world of the wireless industry.
- Be an Expert and Guide the purchase.
- Build long term relationships with Metro by T-Mobile customers that turn our customers into brand promoters.
- Challenge yourself to exceed sales goals, maximize performance, and commission potential.
- Help create a welcoming and fun environment by ensuring the store meets the Metro by T-Mobile brand standards.
- Develop and grow your career.
- Invite others to join the KCI family.
Requirements:
The experience you'll bring.
- Track record of sales success and delivering to sales competencies.
- Passionate advocate with the desire to be yourself when connecting and having fun with our customers.
- Desire to be a part of the game-changing Metro by T-Mobile store team.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
- Effective at balancing customer experience and performance goals.
- Six months of customer service and/or sales experience, Retail environment preferred
Benefits
- Performance-based Total Compensation package consisting of Base Hourly Rate, Commission, & Accelerator Bonuses
- Potential all in Compensation totaling $20+/hr
- Potential of receiving up to 7 different Compensation payouts per Month
- Vacation time
- Personal time
- Sick time
- Health benefits
- Phone service discount
- Promotion opportunities
- Employee rewards including trips and contests