Why supply chain at Stryker?

As a member of our Supply Chain team, you will make a daily impact on the lives of others. Apply today and you will get a chance to work with high-functioning, driven people who all have the same mission of making healthcare better.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who we need

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

• Works in a fast paced, team-oriented environment that partners closely with other internal stakeholders to drive culture of customer excellence and operational efficiency.
• Act as primary interface between Hub team members to support fulfillment of daily Loaner needs for surgery demand.
• Effectively communicate to stakeholder’s order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.
• Provide support beyond standard hours as needed if order request volume and/or workload require additional time.
• Keep records of field operations interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Ensures that appropriate and accurate input has been entered into ERP system such that proper documentation for loaner kit movement (pick lists & packing lists) is generated.
• Communicate Loaner backorders in a timely manner.
• Demonstrated attention to detail and accuracy.
• Relies on sound judgment to make decisions.
• Administrative support within the department as directed.
• Any other tasks or assignments assigned by the Department Manager.

What you need

• High School Diploma required; Bachelor’s degree preferred
• Valid driver’s license and good driving record
• 3+ years of customer service, data entry, account management, or relevant experience required

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com