Job Description

The Front Office Team Memeber is the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate must be able to deal with complaints and give accurate information to all arriving guests. A customer-oriented approach is essential in this position. Other responsibilities may include, but are not limited to the following:

Duties and Responsibilities:

· Executes guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.

· Maintain high standards of personal appearance and grooming which includes, wearing the proper uniform and name tag when working.

· Ensures front desk and office (including files) are maintained in a clean and organized manner.

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

· Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information.

· Other duties as assigned supporting the guest satisfaction promise by the Front Office Manager, Assistant General Manager or General Manager.

· Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Office Team member may be asked to perform.

Qualifications:

• Ability to respond quickly and appropriately to emergency situations.
• Experience in accurate cash handling and credit cards.
• Ability to pass certification tests required to meet brand standards.
• Ability to work well with others.
• Approachability to encourage effective communication with guests and fellow team members.
• Composure to work effectively under pressure and to address and resolve guest problems or concerns.

Requirements:

· The ideal candidate must have hotel Front Office experience with a minimum of 2 years or 2 years in customer service.

· Hilton, Marriott, Hyatt or IHG experience strongly preferred.
· Desire to operate a best-in-class hotel.
· Proven ability to deliver exceptional guest service results as measured through
guest satisfaction
· Ability to read, write and speak English, with excellent grammar and
communication skills (written and verbal).
· A solid job history is required, and you must be able to provide a list of references
prior to hire.

Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form. Ability to speak with problems involving several concrete variables in standardized situations.

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Chesapeake, VA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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