Job Title: Associate Director, Customer Service & Logistics

Reporting to: V.P., Sales

Location: Arroyo Grande, California or Remote

Salary Range: $150 – 165k, annually

About Pairwise:

Pairwise is a mission-driven food+tech company dedicated to building a healthier world through better fruits and vegetables. Founded in 2017 by eminent scientists in the gene editing and biotechnology fields, Pairwise holds licenses from Harvard and Massachusetts General Hospital to base editing and high-fidelity enzymes. We also are tuned in to consumer food trends, and we believe that consumers deserve more variety and innovation in their fresh food choices. Our team is primed to deliver that innovation through one of the best gene-editing platforms in food and agriculture. Pairwise has an exclusive 5-year research collaboration with Bayer to develop products in corn, soybean, wheat, canola, and cotton. Plus, Pairwise is developing new types of leafy greens, berries, and stone fruit, with the first product launched in early 2023. Pairwise is based in the start-up friendly Research Triangle Park area of North Carolina.

About This Role:

This position plays a critical role on the customer service and sales team, supporting order demand generation, inventory management, and logistical support. The Customer Service & Logistics Associate Director is tasked with providing outstanding customer service and is a key liaison between sales, operations, supply, and customers. Additionally, this position collaborates on order management activities, and provides inventory management and logistical support.

Essential Functions:

• Design, Build & Lead the Customer Service & Logistics team processes and flow.
• Monitor and generate order demand in partnership with customers and their divisions.
• Respond promptly and professionally to customer inquiries via phone, email, or in-person interactions.
• Identify and escalate priority issues that require immediate attention to the appropriate department or supervisor.
• Maintain a thorough understanding of company products, services, and policies in order to provide accurate information to customers.
• Assists other team members in tasks to ensure quality customer service, meeting deadlines and sales support.
• Participate in team meetings and contribute to process improvement initiatives to enhance the overall customer experience.
• Assist with inventory management including daily/weekly/yearly supply and demand targets.
• Continuously develop and improve customer service skills and knowledge through training, coaching, and self-learning.
• Complete other duties and responsibilities as assigned by your supervisor.

Required Education & Experience:

• B.S./BA or equivalent experience.

• Proficiency with computers to the expert level utilizing Microsoft Windows, Windows applications, and ERP order entry systems.
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time.
• Mobility to move freely across uneven terrain both indoors and outdoors safely.

Offerings:

• Comprehensive Benefits Plan, including Medical, Dental, Vision, HSA/FSA, 401k, Life Insurance, Short-Term & Long-Term Disability, and more!
• Flexible PTO (use what you need, when you need it), in addition to company holidays.
• Casual work environment.
• Mission-driven organization focused on creating healthier fruits and veggies.
• A cutting-edge, driven community looking to lead the industry in innovation and nutrition.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle or feel, and techniques that require fine motor skills and repetitive motions. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. The employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Pairwise we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

No Recruiters please.