Customer Support Specialist Job at U.S. Legal Support, Brooklyn, NY 11201

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Job Description

U.S. Legal Support is looking for a Client Support Specialist that communicates effectively and has a keen eye for detail and strives for accuracy. If you have these qualities, join our world-class Court Reporting department now!

Are you reliable, resilient, and responsible? Do you like to problem solve and have a customer focus mindset?

Below are some daily tasks that are essential to your success as a Client Support Specialist:

  • Handle a large volume of conference room requests from clients via email
  • Pay close attention to detail regarding any reserving conference rooms nationally and internationally for proceedings
  • Ability to communicate clearly via email, phone, and in person
  • Clearly communicate with scheduling staff on any specific client’s needs or request
  • Self-motivated with the ability to work independently and carry out assigned work by end of the day
  • Ability to learn and navigate multiple platforms
  • Strong verbal and written communication
  • Strong customer service and team-oriented skills required
  • Reliability to perform tasks daily without interruption
  • Ability to meet deadlines in a timely manner
  • Internet research

All you need to be a Client Support Specialist is 3 years of prior customer service experience. A high school diploma or equivalent is required. Service and legal experience is a bonus!

We offer family and pet-friendly benefits including Medical, Dental, Vision, Parental Leave, LifeLock, and many more!

Check out why we recently won a Happiest Employee 2022 Award at https://www.comparably.com/companies/u-s-legal-support.bonus!

This is an onsite role in Brooklyn, NY



This position also serves as the Office Coordinator of the NYC Brooklyn office and backup for our NYC Manhattan Madison location.

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We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state