Job Description

Our client a Springfield, MA based company in the health insurance/medical space is looking to hire several Customer Service Representatives on a direct hire basis as soon as possible. The client is known to move quickly through the interview process and will offer a competitive salary and full benefits package upon hire. This will be a Monday through Friday traditional office hours role and will offer a completely remote schedule.

The client is only looking for people to apply if you live in Nevada, Oregon or Washington state.

Minimum Qualifications:

• Possess effective communication skills and be patient, resilient and stress tolerant
• A minimum of two years’ work experience in customer service working in a health insurance setting or medical billing office
• Ability to work a Mon-Fri 8:30am-5pm PST schedule
• Customer-focused with a genuine interest in helping others
• Cooperative and enjoy working with others as part of a team
• Mature, responsible and dependable with focus and attention to detail
• Above average computer proficiency skills with ability to type
• Stable work history
• Excellent phone etiquette skills with the ability to multitask while maintaining integrity and quality of service
• Ability to handle multiple queues and be a knowledgeable subject matter expert
• Must be meet or exceed the minimum individual call standards

Job Responsibilities Include:

• Complete understanding of the customer service process
• Meet and/or exceed productivity standards
• Review and respond to email inquiries from company website within 24 hours
• Provide accurate responses to callers
• Demonstrate a sense of urgency to ensure calls are answered within queue standards
• Adhere to deadlines/turn-around times
• Demonstrates the ability to comprehend and interpret documents, such as: training manuals, correspondence, brochures, cheat sheets etc.
• Ensure that all voicemail messages are obtained, and calls are returned within 24 hours
• Communicates issues, concerns etc. to supervisor
• Perform other duties as assigned

Again, please only apply if you live in Nevada, Oregon or Washington state.

If interested in these west coast based remote Customer Service Representative openings, please contact JMT Staffing Solutions at 781-558-2589 or respond back to this ad immediately and a staffing manager will be back in touch with more details. These positions are offering a payrate in the $22-24/hr range and also a remote schedule.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote
• Temporarily remote

Experience:

• health insurance: 2 years (Preferred)
• HIPAA: 2 years (Preferred)
• medical claims: 2 years (Preferred)
• Data entry: 2 years (Preferred)

Work Location: Remote

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