COME AND JOIN OUR GROWING COMPANY!

IML Labels Chicago is a North American printing company specializing exclusively in IML (In-Mold Labeling). Established in 2007, we now service a wide variety of clients, from small enterprises to multinational companies. We are looking for dynamic and dedicated people to join the team in our plant in Aurora, IL. Start a rewarding apprenticeship program here at IML Labels Chicago Inc, and be well on your way to an exciting career!

Customer Service Representative Job description

Education:

• High School Graduate Required
• Bachelor’s degree in Business Administration or related discipline or equivalent combination of education and experience preferred.

Experience:

• Minimum of 3 years of progressive Customer Service Representative experience in a manufacturing environment;
• English, written and spoken.
• Written and/or Spoken Spanish is an asset
• High school diploma or associate’s degree.
• Experience in Customer Service or in related fields.
• Ability to write clearly and help with word processing when necessary.
• Warm personality with strong communication skills.
• Ability to work well under limited supervision.
• Great communication skills.
• Civility, professionalism, organization skills, prioritizing, autonomy, and teamwork.
• Precise, efficient, and proactive communication (Internal and external

Responsibilities:

• Customer communicator
• Receiving and confirming customer orders
• Working closely with planning
• Launching orders to production
• Tracking and communicating order delivery dates
• Managing new files and pre-press project requests
• Managing new projects and customer orders
• Updating paperwork, maintaining documents, and word processing.
• Creating, maintaining, and entering information into databases.
• Maintaining a good relationship with customers
• Related tasks (Support planning and others)
• Attend/hold customer meetings virtually or in person.

Requirements:

Job Type: Full-time

Benefits:

• 401(k)
• Dental Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
  
• Hours of position: 8:00 am - 4:30 pm CST Monday - Friday

Supplemental pay types:

• Bonus pay

Physical Demands:

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This will be evaluated and handled on a case-by-case

IML Labels Chicago Inc. is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply.